Return Policy
Right to Return: You may return any item, for any reason, within 14 days of delivery for a full refund.
Conditions for Return
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Items must be unused, in their original condition, with all tags and labels attached.
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You must obtain a packing slip from us before shipping—see “How to Return” below.
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Ship your return to the address listed below; packages sent elsewhere or without a packing slip will be refused.
Return Shipping Costs
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You are responsible for return shipping charges. Shipping costs are non-refundable.
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We will cover return shipping only if the item you received is damaged or faulty.
How to Return an Item
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Email us at support@percepthelsinki.com with your order number and request a packing slip.
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We’ll reply with a pre-paid return label.
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Print the return label and paste or tape it on your return package.
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Drop the package off at our chosen carrier.
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Once we receive and inspect your return, we’ll issue your refund to the original payment method within 14 business days.
Damaged or Faulty Items
If your item arrives damaged or with a defect:
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Email support@percepthelsinki.com with clear photos of the damage and your order number in the subject line.
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We’ll review and send you a pre-paid return label or arrange an exchange.
Return Address
Percept Helsinki
11300 Space Blvd, Suite 4, Orlando FL 32837