Contact us

Your artwork is made to order, usually in 2–7 working days, plus shipping time. Check the product page for an estimated arrival date for your location. We’ll email you a tracking link when it ships.

Your artwork is made after you order. Production usually takes 2–7 working days, with larger and framed pieces tending toward the longer end. We’ll email your tracking number once it’s ready to ship.

Shipping is free on every U.S. order. For orders outside the U.S., shipping is free when your order total is $300 USD or more. Below $300 USD, the exact cost is calculated at checkout based on your location and artwork size.

U.S. orders are made and shipped from Orlando, Florida, so U.S. customers won’t pay customs fees. European Union orders are fulfilled within the EU and won’t incur customs fees either. For destinations outside these regions, local duties or taxes may apply.

The dimensions shown are for each individual artwork. A two-piece set in 24 × 36 inches includes two artworks of that size. Allow extra space between them when measuring your wall.

Our original artwork is printed on canvas. You’ll see the canvas’s natural texture, but there are no raised brushstrokes or layers of paint.

Yes. Mounting brackets are pre-installed, so every piece arrives ready to hang. With a set, you hang each artwork individually and choose the spacing that looks best in your room.

Usually, yes—it depends on the artwork and what you have in mind. Whether you’d like a piece without the PERCEPT logo, a custom size, or another adjustment, email support@percepthelsinki.com before ordering so we can confirm what’s possible.

During our busiest period, October through December, custom options may be more limited. We’ll let you know what we can accommodate and whether your request affects the price or production time.

That’s what the 100-Day Room Test is for. Live with your artwork for up to 100 days and, if it isn’t right, return it—no questions asked. Email support@percepthelsinki.com for return instructions before sending anything back.

Email support@percepthelsinki.com before sending anything back. We’ll provide instructions and confirm the return shipping cost, which is deducted from your refund. Refunds are processed after the artwork arrives and is checked.

If your artwork arrives damaged or faulty, we’ll replace it. Email support@percepthelsinki.com with your order number and photos of the damage or fault so we can arrange the next steps.