Shipping & returns
From our studio partners to your wall. Here’s what to expect along the way.
Shipping & delivery
Made to order.
Delivered to your door.
Shipping costs
- United States
- Free on every order
- Outside the U.S.
- Free on orders of $300 USD or more
For international orders below $300 USD, shipping is calculated at checkout based on your location and artwork size. You’ll see the full cost before paying.
When will my artwork arrive?
Your artwork is made to order, usually in 2–7 working days. Larger sizes and framed pieces tend toward the longer end of that window.
The estimates below include production, handling, and shipping. Working days exclude weekends and holidays; these are estimates, not guaranteed arrival dates.
| Destination | Working days |
|---|---|
| United States | 5–10 |
| Europe | 5–15 |
| Canada & Mexico | 10–15 |
| Australia & New Zealand | 10–20 |
| Rest of world | 10–20 |
The product page may show an estimate for the current production run and your location. That and the regional ranges above are alternative estimates—don’t add them together.
Where we ship from & customs
U.S. orders are made and shipped from Orlando, Florida. EU orders are fulfilled within the EU. Orders fulfilled within these regions won’t incur customs fees.
For other destinations, import duties, taxes, or customs fees may apply. These are not included in our prices or shipping charges and are the recipient’s responsibility.
Tracking your order
We’ll email your tracking link when your artwork ships. Sets and orders with several artworks may arrive in separate packages, sometimes on different days.
We use carriers such as FedEx, UPS, DHL, and USPS, depending on the destination and shipment. All shipments are insured against loss or damage at no extra cost.
Wrong address or a missing delivery?
If you need to change your address, contact us as soon as possible. We’ll do our best to help, but changes aren’t guaranteed once an order is underway, and carrier redirect fees may apply.
If tracking says “delivered,” check the delivery details, around your property, and with your household or neighbours. Allow 24 hours for a possible tracking update. If it still hasn’t arrived—or appears lost—email us with your order number. We’ll investigate with the carrier and arrange a replacement for a lost shipment.
Returns & refunds
See it in your space.
Make yourself at home.
The 100-Day Room Test
Live with your artwork. If it isn’t right for your room, you can request a return within 100 days of delivery—no questions asked.
Artwork must be returned in its original condition, without damage beyond reasonable handling and display.
How to return your artwork
- Get in touch. Email support@percepthelsinki.com with your order number before sending anything back.
- Receive your instructions. We’ll send a packing slip and prepaid return label, and confirm the label cost that will be deducted from your refund.
- Pack it securely. Use the original packaging whenever possible. Attach the label and drop the package off with the specified carrier.
- We’ll take it from there. Once your return arrives and has been checked, we’ll process your refund.
Return costs & refund timing
Return shipping is deducted from your refund, and any original shipping charges are non-refundable. We’ll confirm the return-label cost before you send your artwork.
We refund your original payment method within 14 business days of receiving and inspecting the return. You’ll receive an email confirmation; your payment provider may take additional time to show the refund in your account.
Damaged or faulty artwork
Email us with your order number and clear photos of the issue. We’ll arrange a replacement or return at no cost to you, including any return shipping. We’ll handle the carrier claim where needed.
Where to send a return
Please use the address and label provided by our support team. Our registered office and Helsinki office are not return destinations. Returns sent without prior authorization or to another address may be refused.