Return & Shipping Policies

Last updated: May 2025

Return Policy

Right to Return: You may return any item, for any reason, within 14 days of delivery for a full refund.

Conditions for Return

Items must be unused, in their original condition, with all tags and labels attached.
You must obtain a packing slip from us before shipping—see “How to Return” below.
Ship your return to the address listed below; packages sent elsewhere or without a packing slip will be refused.

Return Shipping Costs

You are responsible for return shipping charges. Shipping costs are non-refundable.
We will cover return shipping only if the item you received is damaged or faulty.

How to Return an Item

Email us at support@percepthelsinki.com with your order number and request a packing slip.
We’ll reply with a pre-paid return label.
Print the return label and paste or tape it on your return package.
Drop the package off at our chosen carrier.
Once we receive and inspect your return, we’ll issue your refund to the original payment method within 14 business days.

Damaged or Faulty Items

If your item arrives damaged or with a defect:

Email support@percepthelsinki.com with clear photos of the damage and your order number in the subject line.
We’ll review and send you a pre-paid return label or arrange an exchange.

Return Address

Percept Helsinki

11300 Space Blvd, Suite 4, Orlando FL 32837

Shipping Policy

1. Order Processing

Manufacturing time: All U.S. orders are manufactured at our partner facility in Florida within 2–7 business days (excluding weekends and holidays) after receipt of payment.
Cut-off time: U.S. orders placed before 10:00 AM (ET) Monday–Friday begin manufacturing the same day; orders placed after 10:00 AM or on weekends/holidays begin manufacturing the next business day.

2. Shipping Rates

Domestic (United States):

Free shipping on all orders shipped within the continental U.S.

International:

Free shipping on orders with a merchandise value of over $300 (USD).
For orders under $300, shipping charges are calculated at checkout based on your shipping address and the size of the artwork.

Note: All shipping charges are displayed at checkout before payment.

3. Delivery Estimates

Delivery time is measured in working days (i.e., business days) and includes the time required for manufacturing, handling, and transit.
Please allow an additional 1–3 days for weekend and holiday delays.

Destination	Estimated Delivery
United States	5–10 working days
Europe	5–15 working days
Canada & Mexico	10–15 working days
Australia & New Zealand	10–20 working days
Rest of World	10–20 working days

Each order is shipped with a unique tracking number. You will receive an email with tracking details as soon as your package leaves our facility.

4. Carriers

We partner with reputable carriers (e.g., UPS, FedEx, DHL, USPS) to deliver your order safely and on time. Carrier selection is automated based on cost, speed, and destination.

5. Customs, Duties & Taxes

International customers may be responsible for import duties, customs fees, VAT, or other charges imposed by your country.
These fees are not included in our product prices or shipping charges and must be paid by the recipient.
We recommend contacting your local customs office for more information.

6. Lost, Damaged or Missing Packages

If your tracking status shows “Delivered” but you have not received your package, please wait 24 hours in case of a delivery update.
For lost, damaged, or missing shipments, email us at support@percepthelsinki.com and we will send out a replacement shipment and file a claim with the carrier on your behalf.

7. Shipping Insurance

All shipments are automatically insured for loss or damage at no extra cost.

8. Change of Address & Redirects

Please ensure your shipping address is correct at checkout.
If you need to change your address after placing an order, contact us immediately. We’ll do our best to reroute your package, but additional fees may apply, and we cannot guarantee carrier compliance.