Last updated: May 2025

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Return Policy

The 100-Day Room Test

Not feeling it? We’ll take it back—no questions asked. You may request a return for any item within 100 days of delivery.

Conditions for Return

• Items must be returned in their original condition, without damage beyond reasonable handling and display.
• Contact us before shipping your return so we can provide a return packing slip and prepaid label.
• Returns sent without authorization or to another address may be refused.

Return Shipping Costs

• We’ll provide a prepaid return label and deduct its cost from your refund.
• We’ll confirm the return shipping cost before you send the item.
• Original shipping charges are non-refundable.
• If your item arrived damaged or faulty, we’ll cover the return shipping cost in full.

How to Return an Item

1. Email support@percepthelsinki.com with your order number.
2. We’ll send you a packing slip and prepaid return label, including the amount that will be deducted from your refund.
3. Package the item securely, using its original packaging whenever possible.
4. Attach the label and drop the package off with the specified carrier.
5. Once we receive and inspect your return, we’ll refund the purchase amount—less the return-label cost and any original shipping charges—to your original payment method within 14 business days.

Damaged or Faulty Items

If your item arrives damaged or faulty, email support@percepthelsinki.com with your order number and clear photos of the issue. We’ll arrange a replacement or return at no cost to you.

Return Address

Percept Helsinki

11300 Space Blvd, Suite 4, Orlando FL 32837

 

Shipping Policy

1. Order Processing

• Manufacturing time: All U.S. orders are manufactured at our partner facility in Florida within 2–7 business days (excluding weekends and holidays) after receipt of payment.

• Cut-off time: U.S. orders placed before 10:00 AM (ET) Monday–Friday begin manufacturing the same day; orders placed after 10:00 AM or on weekends/holidays begin manufacturing the next business day.

2. Shipping Rates

Domestic (United States):

• Free shipping on all orders shipped within the continental U.S.

International:

• Free shipping on orders with a merchandise value of over $300 (USD).

• For orders under $300, shipping charges are calculated at checkout based on your shipping address and the size of the artwork.

Note: All shipping charges are displayed at checkout before payment.

3. Delivery Estimates

Delivery time is measured in working days (i.e., business days) and includes the time required for manufacturing, handling, and transit.
Please allow an additional 1–3 days for weekend and holiday delays.

Each order is shipped with a unique tracking number. You will receive an email with tracking details as soon as your package leaves our facility.

4. Carriers

We partner with reputable carriers (e.g., UPS, FedEx, DHL, USPS) to deliver your order safely and on time. Carrier selection is automated based on cost, speed, and destination.

5. Customs, Duties & Taxes

• International customers may be responsible for import duties, customs fees, VAT, or other charges imposed by your country.

• These fees are not included in our product prices or shipping charges and must be paid by the recipient.

• We recommend contacting your local customs office for more information.

6. Lost, Damaged or Missing Packages

• If your tracking status shows “Delivered” but you have not received your package, please wait 24 hours in case of a delivery update.

• For lost, damaged, or missing shipments, email us at support@percepthelsinki.com and we will send out a replacement shipment and file a claim with the carrier on your behalf.

7. Shipping Insurance

All shipments are automatically insured for loss or damage at no extra cost.

8. Change of Address & Redirects

• Please ensure your shipping address is correct at checkout.

• If you need to change your address after placing an order, contact us immediately. We’ll do our best to reroute your package, but additional fees may apply, and we cannot guarantee carrier compliance.

9. Contact Us

If you have any questions or special requests regarding shipping, drop us a line:

• Email: support@percepthelsinki.com

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Thank you for shopping with us! We’re committed to getting your artwork safely into your hands as quickly as possible.