FAQ

What is your exchange and return policy?

Each order purchased directly from our store comes with a 100% satisfaction guarantee. In the event that you would like to exchange or return your product, please contact support@percepthelsinki.com. We will provide you with a complimentary return label and detailed instructions on how to process the exchange or return. More information here.

My tracking information says that my order was delivered. How is that possible?

Sometimes your tracking information will be updated if the shipment is out for delivery in your area. If you see that the tracking status reads as "delivered", but you haven't received it, be sure to check with your neighbors or other members of your household. The package may have been delivered to a secure location if you were not available at the time of delivery. If you still can't locate it, send us a note at support@percepthelsinki.com and we'll be happy to help.

How do I know my order has been shipped?

You should receive an email confirmation once the order ships from our warehouse.

Will my orders arrive in 1 package?

If you ordered multiple items they may come in multiple packages. We will always try to send everything in one package, but sometimes we just simply can’t fit everything in one package!

Are duties or custom fees included in the sales price?

No. Any duties, taxes, or customs fees will be assessed to the customer by their home country upon the order arriving and must be paid separately to receive your order.