Frequently asked questions

Your artwork is made to order, usually in 2–7 working days, plus shipping time. Check the product page for an estimated arrival date for your location. We’ll email you a tracking link when it ships.

Your artwork is made after you order. Production usually takes 2–7 working days, with larger and framed pieces tending toward the longer end. We’ll email your tracking number once it’s ready to ship.

Shipping is free on every U.S. order. For orders outside the U.S., shipping is free when your order total is $300 USD or more. Below $300 USD, the exact cost is calculated at checkout based on your location and artwork size.

U.S. orders are made and shipped from Orlando, Florida, so U.S. customers won’t pay customs fees. European Union orders are fulfilled within the EU and won’t incur customs fees either. For destinations outside these regions, local duties or taxes may apply.

Your artworks may arrive in separate packages, sometimes on different days. Check the tracking links in your shipping emails for each package. If part of your order seems to be missing, email us with your order number.

Check the carrier’s delivery details, around your property, and with your household or neighbours. If you still can’t find it, email support@percepthelsinki.com with your order number so we can help investigate.

Email support@percepthelsinki.com as soon as possible with your order number and the change you need. We’ll check whether we can still update or cancel it, depending on how far production and shipping have progressed.

We can’t guarantee arrival by a specific date. If you’re ordering for an event or occasion, email us before placing your order and we’ll help you assess the timing. Larger and framed pieces generally need more production time.

The dimensions shown are for each individual artwork. A two-piece set in 24 × 36 inches includes two artworks of that size. Allow extra space between them when measuring your wall.

Our original artwork is printed on canvas. You’ll see the canvas’s natural texture, but there are no raised brushstrokes or layers of paint.

Yes. Mounting brackets are pre-installed, so every piece arrives ready to hang. With a set, you hang each artwork individually and choose the spacing that looks best in your room.

Usually, yes—it depends on the artwork and what you have in mind. Whether you’d like a piece without the PERCEPT logo, a custom size, or another adjustment, email support@percepthelsinki.com before ordering so we can confirm what’s possible.

During our busiest period, October through December, custom options may be more limited. We’ll let you know what we can accommodate and whether your request affects the price or production time.

That’s what the 100-Day Room Test is for. Live with your artwork for up to 100 days and, if it isn’t right, return it—no questions asked. Email support@percepthelsinki.com for return instructions before sending anything back.

Email support@percepthelsinki.com before sending anything back. We’ll provide instructions and confirm the return shipping cost, which is deducted from your refund. Refunds are processed after the artwork arrives and is checked.

We’ll process your refund after your returned artwork arrives and has been checked. You’ll receive an email confirmation once it’s processed; your payment provider may take additional time to show it in your account.

If your artwork arrives damaged or faulty, we’ll replace it. Email support@percepthelsinki.com with your order number and photos of the damage or fault so we can arrange the next steps.

Check your spam or junk folder and make sure you used the correct email address. Newsletter emails may take a few minutes to arrive. If an expected email—including your free e-book—is still missing, contact support@percepthelsinki.com and we’ll help.